Return Policy

All returns on orders require a return authorization (RA) number issued by Creo Marketing. A claim for the RA number must be made within 30 days from receipt of goods.

To request a RA number, please contact us. A service representative will contact you within 24 hours.

Any returns that are not damaged merchandise must have transportation charges pre-paid. In order to be credited, a copy of the invoice and packing slip must be enclosed. No returns will be accepted without a valid RA number.

Merchandise must be in original packaging and must not be worn, soiled, damaged, or altered in any way.

Under no circumstances will returns be accepted more than 30 days after the date of the invoice.

Defective Merchandise

Claims for receipt of defective merchandise must be reported within 30 days of invoicing. If product is damaged, broken or defective, please contact us.

A RA number must be issued for all defective merchandise returns. No claim for defective merchandise will be allowed after 30 days of receipt of order.

Inadvertent shipping of wrong size, colour or style will be accepted for exchange provided they are in original packaging and have not been worn, soiled, damaged, or altered in any way.

Shortages

If a shipment appears damaged, please make a note on the transportation receipt "received in bad order". If merchandise appear damaged or missing upon opening the order, please notify your courier.

If a shipment does not appear to be damaged but some items are missing, please contact us within five (5) business days of receipt to make the appropriate adjustments to your order. Shortage claims on shipments shipped to a third party will not be honoured.

Order Changes or Cancellations

Once an order is released to the courier, you will receive a shipping confirmation via email with updated tracking information (if available) including an estimated date of delivery. Orders cannot be cancelled or changed through the the online store if merchandise has already been shipped. If you need to change or cancel an order after your order has been shipped, please contact us.

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